Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will offer you a full refund or exchange.
UK Shipping
Including Northern Ireland, Guernsey, Jersey, Isle of Man, Scottish Highlands, Scottish Islands
Standard Shipping - Royal Mail Tracked 48 (2 to 4 business days): £3.95
Royal Mail (24 Tracked Service) - 1 to 2 Business Days (FREE on orders £150+): £5.99
Premium UPS UK Tracked Delivery - Next Business Day (for orders placed before 12:00pm): £9.99
UK Orders of £150 or over are dispatched for free on a Royal Mail Tracked 24 (1 to 2 Business Days)
For orders qualifying for free shipping to non-UK mainland and Northern Ireland, Royal Mail Tracked 24 will be automatically selected.
European Shipping (EU)
Flat Rate Tracked Shipping to the EU via UPS (3 - 5 working days): €15.00
The price shown is inclusive of all charges including duties and taxes.
Orders are shipped via UPS Tracked. This includes: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
If delivery is refused, the amount charged by your local authority to Charli will be deducted from your refund.
European Shipping (Non-EU/UE)
Flat Rate Tracked Shipping (3 - 5 working days): £15.00
Exact shipping rate is converted to your local currency at checkout
Any local duties and taxes are payable on delivery of the goods to UPS
International Shipping - United States and Canada
United States of America
$19.95 via UPS Tracked International
No duties or taxes to pay.
Canada
$29.00 via UPS Tracked International
Please note: Local sales tax and duties are applicable and will be charged prior to delivery
If customs, taxes or delivery is refused, the amount charged by your local authority to Charli will be deducted from your refund.
International Shipping - Outside EU
Standard International Shipping/Rest of World: £30.00 via UPS Tracked International
United Arab of Emirates & Saudi Arabia: £60.00 via UPS Tracked International
Local sales tax and duties are applicable and will be charged prior to delivery
If customs, taxes or delivery is refused, the amount charged by your local authority to Charli will be deducted from your refund.
Tracking your order
Once your parcel has been accepted by UPS or Royal Mail, you can track it at any moment on the UPS Website or Royal Mail website using the tracking number sent to you by e-mail in confirmation of your order. If you are not at home, a delivery notice will be left by UPS/Royal Mail to reschedule delivery.
Still need help?
Our customer care team is available from 09.00 - 17.00 (UK TIME)
Mon – Fri on: +44 (0) 203 576 5419 or your can reach our Customer Care team by contacting estore@charli.co.uk
If you wish to cancel or modify your order, please send an email as soon as possible to
estore@charli.co.uk. We will try to accommodate your request, but once an order has been submitted we cannot guarantee the purchase can be cancelled or modified.
